We have gathered the most common question about our products here.How do i install my speaker?
Plug in the power cable, switch the speaker on, press the bluetooth button on the back, select your Transparent Speaker from the list of available bluetooth-devices on your phone or computer. Voila!
You can also play through the 3.5 mm cable that is included with your purchase.
The Apple Airport Express™, although discontinued at Apple is still a popular wireless device in peoples’ homes. It can be hidden and powered inside our large Transparent Speaker, and set up through the Apple device interface. Some customers, shops etc use an app called Airfoil™ to play to several speakers simultaneously over Wi-Fi.
Google Chromecast can be used in both our speaker sizes. It can conveniently be utilized as a multi-room Wi-Fi music setup. Please email us and we will send instructions on how to set up a Wifi-multiroom system with our speakers. It´s easier than you think.
If you bought the speaker in EU/UK we include cables for these markets (Type C for EU and type G for UK). If you bought the speaker in US we include US cable (type A). All Small Transparent Speakers include C/A plugs.
1 x Transparent Speaker | 1 pair of cotton gloves | 1 x User Manual | 1-2 x Power cable |1 x Long music cable, double 3,5 mm Mini Jack |1 x Short music cable, double 3,5 mm Mini Jack | 4 x Rubber feet | 2 x Wall mounting brackets (with screws) | 2 x Wall mounting screws (with anchors for concrete walls)
Small Transparent Speaker:
1 x Small Transparent Speaker | 1 pair of cotton gloves | 1 × long audio cable | 1 × short audio cable | 1 × long power cable | 1 × short (USB) power cable | 2 x wall mount brackets and screws | 3 × AC power plugs
If you have an existing separate amplifier used with TV and other home entertainment the easiest way to include our speaker range is to use an RCA to mini jack cable and plug in to the back/bottom of our speakers. If you have a Google Home system you can use a Chromecast Audio™ in/under our speakers to connect to your existing system over Wifi. Our speakers can also be part of an existing Sonos™ system. Use a Sonos Connect or AMP hub and plug in to our speaker(s) via cable. These Sonos Hubs are a bit bigger so they don't fit inside our speakers.
We are very proud of our sound. We collaborate with very experienced partners that have made high-quality audio equipment for over 40 years. With their help, we have developed the acoustic design, our custom speaker drivers and the tuning of the whole system. We aim for a “transparent” sound, which means striving for an accurate reproduction of a recording, the real intention of the musician.
What size is the room you want to place the speaker in, and what will your primary usage be like? For example: one of our large speakers can easily fill a large living room and create a proper dance floor. Our smaller speaker is perfect for everyday listening in apartment living rooms, kitchens or bedrooms.
Feel free to check out our own speaker demo list on Spotify.
Output Power: Watt is a measure of electrical power. As an amplifier processes sound, the output is measured in watts. In general there is a correlation between output power and loudness (although loudness is measured in decibel). All speakers have a maximum number of watts that they can cope with and in our tech specs we tell you what this is for our various models.
Frequency response: Describes the range of audible frequencies the speaker can reproduce between 20 Hz (deep bass) and 20 kHz (a piercingly high frequency), which is considered the range of human hearing. In reality, our hearing does not typically extend up to 20 kHz (especially as we get older), and bass frequencies below 30 Hz tend to be felt more than heard.
The large speaker has more power and a separate woofer, this means it can play deeper bass sounds on a louder volume. In general the large speaker plays louder, and it also offers knobs for not only volume but for bass and treble for additional fine tuning of the sound.
Yes it can. Get in touch on [email protected] and we will help out. We are working on an online service to make this easier in the near future.
Going forward we intend to gradually cultivate and measure our closed loop product system, and we will share the progress as we make progress. By doing this we aim to radically reduce CO2 emissions compared to an average tech product lifecycle, and also inspire the industry to follow with similar efforts. We aim to have our first measuring data sets of this progress during 2020. We also measure the impact of our company at large and have defined and started following the policies of our daily work in terms of travelling, waste creation, food etc.
Please see our section Showrooms listed here.
For goods valued at more than £135, you as customer is responsible for paying VAT in the UK. VAT can be paid via deferred VAT accounting or via the customs declaration.
Once you order is shipped from our warehouse you'll receive a shipping confirmation email; click on your tracking link on this email to view the up to date tracking for follow your delivery.!
We ship worldwide, with the exception of Russia.
If you cannot find your desired destination country in the shipping list, please contact the Transparent customer support at [email protected].
Items shipped within the EU and United States are shipped with a DDP (Delivered Duty Paid), which means that tax and duties are included in the purchase price.
All orders outside EU and United States the customer pays DDU (Delivered Duty Unpaid) which means that VAT is not included in the purchase price.
You will get contacted by customs once the shipment arrives and you will have to settle any charges in order for customs to release the shipment and allow your goods to be delivered.
It should be noted that Transparent has no control over these charges and, since these charges differ between countries, Transparent cannot predict their amount. Transparent advises the Customer to contact the local customs office for further information.
If you don't pay for the VAT costs and the order gets shipped back to us, we will charge you for the shipping costs.
United States, Canada and Mexico are shipped from our warehouse in Gilroy, United States.
Our European and international order are shipped from our warehouse in Stockholm, Sweden.
Our goal is always to get your order delivered as quickly as possible.
The estimated delivery date depends on the country and the shipping alternative you choose.
Standard delivery time is estimated to 3-5 business days within the EU and the US.
Standard delivery time is estimated to 5-7 business days worldwide.
If an order was placed and processed successfully, you should have received an automated order confirmation in your email inbox. If still haven't received an order confirmation sent through email, please start by checking your spam inbox.
Even though we make meticulous controls on our products, it is still possible that, in rare cases, they are faulty.
If you discover that your product has a manufacturing or material fault, please contact us at [email protected]
Send us an e-mail where you:
The Wifi module should be mounted in the bottom compartment. It uses two cables: a USB cable to the Small Transparent Speaker USB socket for power, and a 3,5mm audio cable for music. When this cable is plugged in it will be the prioritized music source, this means the built-in Bluetooth in the Small Transparent Speaker can’t be used/heard as long as the Wifi music cable is plugged in. Start with a factory reset of your speaker. You do this by pressing the Bluetooth button for about 10 seconds. And please also forget the devices from your phone before you try to connect again. - Make sure your speaker is” forgotten” in your BlueTooth list. Long press to factory reset both speakers. Make sure both speakers are "forgotten" in your Bluetooth list.
Start with a factory reset of both you’re two speakers. You do this by pressing the BlueTooth button for about 10 seconds. And please also forget the devices from your phone before you try to connect again. - Make sure both speakers are ”forgotten” in your BlueTooth list. Long press to factory reset both speakers. Make sure both speakers are "forgotten" in your Bluetooth list. Do a True Wireless Pairing sequence on both speakers and wait until both show up in your Bluetooth list on your phone. Select one of them. After the True Wireless pairing is successful they should automatically go into "Left" and "Right" mode. If you have two speakers with different age models they will appear with the same name in your list, but try to select your newer STS model so that one will say "Left" when the TWS pairing has been successful (and your older model says "right"). This actually means your newer model will be "master" and the older one "slave". Otherwise, just select one.
Forget, reset and reconnect: First of all find all devices in your home that were previously connected to your Small Transparent Speaker via Bluetooth (smartphones, laptops, tablets, TVs…). Go to the Bluetooth settings menu in all these devices and find a list of “my devices” or similar. Choose to “forget” or “delete” or “erase” the Small Transparent Speaker from this list. This is because some devices might block or automatically steal the Bluetooth connection from the device you actually want to use. Make sure your Small Transparent Speaker is turned on and flip it on its side. Disconnect any music cables from the front or bottom line in the socket. Press and hold the bottom side button for 10 seconds until you see a fast-blinking white light. Wait a short while until the LED is solid white again. Now the FW is reset. Press the button again with a normal short click to activate the Bluetooth pairing mode. Find the Small Transparent Speaker in the Bluetooth list on your preferred device. Now try to use your speaker again. If there are no issues you can start adding more devices one by one if you wish. Perhaps you will find which one is causing you trouble. Make sure there is no music cable connected to the front or bottom line in the socket while trying to play via Bluetooth. When a cable is plugged in it will be the prioritized music source, this means the built-in Bluetooth in the Small Transparent Speaker can’t be used/heard as long simultaneously.
If you bought the speaker in the EU/UK we include cables for these markets (Type C for the EU and type G for the UK). If you bought the speaker in the US we include US cable (type A). All Small Transparent Speakers include C/A plugs.
Some people are used to their speakers automatically showing up in the device's Bluetooth list. In the Small Transparent Speaker you need to press the Bluetooth button to put it in Bluetooth Pairing mode, then you can find and select it in your device’s Bluetooth list. This is only necessary the first time you connect it. Next time you turn on your Small Transparent Speaker it should automatically connect again to your device. Alternatively, you can navigate to your Bluetooth list of known devices and select the Small Transparent Speaker manually. No need to press the button every time. If your Small Transparent Speaker is connected to many devices it might have reached its maximum, or some other issue relating to multipoint (several devices). Then first follow the steps in “Forget, reset and reconnect” before adding your new device.
Forget, reset and reconnect.
Make sure your playing device is in the same room and preferably within 7 meters of range from your Small Transparent Speaker. Before giving up please follow the steps in “Forget, reset and reconnect” and see if the situation has improved.