Return & Refund

Return & Refund

You have the right to return any product purchased from our website within 30 days of delivery. The product(s) must be unused, in original condition, and returned in the original packaging, including all accessories, manuals, and components provided with the product. Please note that you will have to pay for the return yourself. If you wish to exchange your product, follow the instructions for returns below and clearly state that you want to exchange for another product instead of receiving a refund. If your return is accepted, we will refund you to your original payment method.

Transparent does not offer free returns, and the customer is responsible for covering the return costs. If an item is damaged during transport, Transparent should be contacted within 30 days of delivery for information about an exchange. If Transparent receives a returned item in an unsuitable condition, the refund may be void and the item may be returned to you.
This return policy applies to all countries we ship to, unless otherwise stated.
Please note: If you have purchased a Transparent product elsewhere than our website, concept store, or pop-up store, you must contact the retailer directly.

How to Make a Return/Exchange

Please e-mail us at [email protected] and let us know that you want to return or exchange your product.

Add your order number and receipt. Name the e-mail “Return” or “Exchange”.

Once we have received the returned item, the refund will be issued within 14 days to your original payment method. Please allow up to 5 business days for the refund to appear, depending on your bank or payment provider.

Claims

Even though we make meticulous controls of our products, it is still possible that, in rare cases, they are faulty. If you discover that your product has a manufacturing or material fault, please contact us at [email protected]

We handle every case individually. During the warranty period, you have the right to make a complaint about manufacturing, or material faults, or faults that have been detected after normal use. If the fault is caused by ungentle usage, you don’t have the right to make a claim.

How to Make a Claim

Send us an e-mail where you shortly describe the damage and how it occurred

Take images and/or record a short video clip showing the damage/problem

Send everything including your order number to [email protected]

Remember to attach the images in a format of ZIP or JPEG. Please name the e-mail “Claim”

If you require any other information, please don’t hesitate to contact us at [email protected]