Even though we make meticulous controls of all our products, it is still possible that, in rare cases, they are faulty. We handle every case individually. During the warranty period (1 year from the date of original purchase from Transparent via the www.transpa.rent), you have the right to make a complaint about manufacturing, or material faults, or faults that have been detected after normal use. If the fault is caused by ungentle usage, you don’t have the right to make a claim.
How to Make a Claim
Send an email to [email protected]
with the following information:
- Your order number and/or receipt. Name the e-mail “Claim order ####”
- Serial number/"QR-code". It is located at the bottom/in the back of your speaker
- Description of the damage and how it occurred
- Take images and/or record a short video clip showing the damage/problem
Remember to attach the images in a format of ZIP or JPEG.