The general terms & conditions apply when you as a consumer (the “Customer”) place an order via www.transpa.rent (the “Website”) or during a popup event hosted by Transparent.
113 52 Stockholm, Sweden.
Once Transparent has received an order, an electronic confirmation will be sent to the Customer’s e-mail address, as confirmation of the purchase.
It is important that the Customer enters the correct e-mail address when placing an order.
We recommend saving this e-mail since the order confirmation (receipt) also serves as an of proof of the purchase.
Payment, Prices & Fees
The price of the products is the total price (excluding potential import and custom fees). Transparent offers free shipping over €100/$100/1000 SEK for all orders except to the UK where shipping costs are £35.
Transparent accepts most major credit- and debit cards (e.g. Visa, MasterCard and American Express). If the payment is not confirmed, the order will not get processed.
Also, where available, Transparent collaborates with KLARNA Checkout.
Items shipped within the EU, UK and US are shipped with DDP (Delivered Duty Paid), which means that tax and duties are included in the purchase price.
All orders outside EU, UK and US the customer pays DDU (Delivered Duty Unpaid) which means that VAT is not included
in the purchase price.
You will get contacted by customs once the shipment arrives and you will have to settle any charges in order for customs to release the shipment and allow your goods to be delivered.
It should be noted that Transparent has no control over these charges and, since these charges differ between countries, Transparent cannot predict their amount. Transparent advises the Customer to contact the local customs office for further information.
If you don't pay for the VAT costs and the order gets shipped back to us, we will charge you for the shipping costs.
Transparent ships worldwide. Deliveries are made in cooperation with the postal services and their partners. Standard delivery time is estimated to 3-5 business days within the EU and US. Standard delivery time is estimated to 5-7 business days worldwide. If you cannot find your desired destination country in the shipping list, please contact the Transparent customer support at
In case the Customer feels the delivery is delayed in such a way that they no longer wish to fulfill the purchase, it is the Customer’s responsibility to cancel the order. In case the order has been dispatched, the Customer is required to receive the order. Cancellation is not valid until the Customer has received confirmation from Transparent either by e-mail or telephone.
If a product has been discontinued, Transparent has the right to cancel the purchase and refund the paid amount to the Customer. Transparent will notify the customer if a replacement or equivalent product is available.